FAQ

WHAT COMES IN SURVIVAL BOXES ? 

SURVIVAL BOXES - Alpha are packed with items from the survival elements of Gear, Food, and Water. Plus FREE Survival Garden Seeds!

Every month you will receive:

• Survival Gear - Receive 3-10 hand-selected  items like: outdoor equipment, survival tools, emergency supplies, and EDC gear.  Occasionally you may receive 1-2 really awesome higher value gear items.

• Survival Food - Delicious 25-year shelf life storable meals and foods (Different entree & food varieties every month)

24 hours/1 Day supply of 25-year storable food in every box ***Minimum of 2000 Calories in every box***

• Survival Water - Emergency water and/or water purification • Survival Seeds - Storable Non-GMO Heirloom seeds (to produce renewable food in your survival garden)

• FREE Survival Seeds - Storable Non-GMO Heirloom seeds (to produce renewable food in your survival garden)

• FREE Survival Knowledge Card - Survival Tips and Instruction

• Featuring Brands like Wise Food Co., Mountain House, Morakniv, KABAR, GSI, Mainstay, InstaFire, UST, UCO, GoalZero, YETI, Cree, and many more...

• Only $39.99 + $9.99 Shipping to USA

 

SURVIVAL BOXES - Bravo are packed with 25 year storable survival food and rations! Plus FREE Non-GMO Heirloom Survival Garden Seeds!  The original 5-day Survival Food Box!

Every month you will receive:

• Survival Food - a 3-4 day supply of 25 year storable meals and foods.  Dehydrated Freeze Dried meals from Mountain House, Wise, and more.  All of the survival foods have a 25 + year shelf life! You'll get a Minimum of 4000 calories and 5 meals in every box!

• Survival Rations - a 1-2 day supply of storable Emergency Rations from Mainstay, UST, Mayday, and more.  The rations have a 5 - 20 year shelf life!  Calories will range from 1200-3600 calories.

• FREE Survival Seeds - Storable Non-GMO Heirloom seeds (to produce renewable food in your survival garden)

• Featuring Brands like Mainstay, UST, Mayday,  SOS, UST, and more...

• ONLY $36.99 + $9.99 to USA

 

SURVIVAL BOXES - GEAR ONLY is a GEAR ONLY box packed with premium survival gear galore!  For the gear junkies.  Receive 4 - 11 survival gear and supply items.  Every month the Survival Gear Box will include a Knife or a premium Survival Tool on top of the other gear in the box!

Every month you will receive:

• Survival Gear - Receive 4 - 11 hand-selected high value items like: Knives, outdoor equipment, survival tools, emergency supplies, and EDC gear

• Every month you will receive all of the gear that is in the Survival Box plus extra gear...gear...and more gear.  You won't be disappointed with the amount and value of the additional high quality gear items in the Survival Gear Box!

• Brands featured in the box: Gerber, CRKT, Kershaw, Boker, Schrade, Buck, Sawyer, Kelly Kettle, UCO, Esbit, AceCamp, UST, and many more...

• Survival Gear Box is for the survivalist that wants to only receive gear every month.  Survival Gear Boxes do NOT include the other Survival Boxes elements of Food, Water, and Seeds....it's packed with GEAR ONLY!

• ONLY $89.99 + $4.99 Shipping to USA

 

How does it work? 

Survival Boxes is a monthly subscription box. Every month the Survival Box you choose will be shipped direct to your doorstep. The monthly subscription charge is $39.99 for SURVIVAL BOX-Alpha + $9.99 shipping to U.S.A, $36.99 for SURVIVAL BOX-Bravo + $9.99 shipping to U.S.A, and $89.99 for SURVIVAL GEAR BOX + $4.99 shipping to U.S.A.   We guarantee your Survival Boxes will be a great value. The retail values of Survival Boxes average well over the purchase price!

We HATE contracts so there are no contracts with Survival Boxes - you can cancel at any time. We also offer a 100% money back satisfaction guarantee. If you receive your Survival Box and aren’t happy then simply send it back and we'll refund your purchase (excluding shipping fees) no questions asked. Don’t forget, you can give Survival Boxes as a gift!

 

How much do Survival Boxes cost?

The monthly subscription charges are: 

$39.99 for SURVIVAL BOX-Alpha + $9.99 shipping to U.S.A,

$36.99 for SURVIVAL BOX-Bravo + $9.99 shipping to U.S.A

 $89.99 for SURVIVAL GEAR BOX + $4.99 shipping to U.S.A.  

 We guarantee your Survival Boxes will be a great value. The retail values of Survival Boxes average well over the purchase price

 

***Oklahoma Residents will be charged and must pay sales tax by state law***

***International customers are responsible for any import taxes, brokerage fees, and duties their country may assess upon you.***

 

 When will I be billed on my account?

Upon your initial sign up /subscribe, your payment will be processed for your first shipment immediately (a.k.a your Welcome/New Subscriber Box). Afterwards, payments will be processed on the 15th of each month. On first shipments, if your order is placed by the 4th, re-billing will start the 15th of that same month. On orders placed after the 4th, re-billing will begin on the 15th of the following month.

 

What happens if my subscription renewal payment is declined by my bank?

We will attempt to charge your payment method (Credit Card) again for the next ten days.  We’ll also send you a reminder email that the payment has failed. You have ten days to correct the issue with your financial institution, add funds to your account, edit payment information, or contact your financial institution’s fraud protection department to make sure they aren’t flagging our system from processing the payment for your subscription renewal.  The usual culprit is a new card has been issued and not updated on your Survival Boxes account information.  

 

Do you charge Tax?

***Oklahoma Residents will be charged and must pay sales tax by state law***

***International customers are responsible for any import taxes, brokerage fees, and duties their country may assess upon you.***


 

WHERE DO YOU SHIP?  HOW MUCH DOES SHIPPING COST? 

Survival Boxes ships to the continental (lower 48) United States and U.S. APO addresses for the following flat shipping fee:

SURVIVAL BOX-Alpha: $9.99 Shipping & Handling

SURVIVAL BOX-Bravo: $9.99 Shipping & Handling

SURVIVAL GEAR BOX: $4.99 Shipping & Handling

We also ship to Alaska and Hawaii for the same flat shipping rates.

**For details on International shipping see the FAQ “DO YOU SHIP INTERNATIONALLY?”

 

DO YOU SHIP INTERNATIONALLY?

***INTERNATIONAL SHIPPING*** 

Can I subscribe if I live outside the United States? Yes, we do ship Survival Boxes internationally.  Effective January 1, 2017 all subscription international shipments will be done through Asendia.  Asendia provides the lowest cost for trackable international shipping to you, but is not an express service so please understand that it will take many days before your box is delivered. The shipping fee we charge ONLY covers the cost to ship the item from our warehouse to your international address. Survival Boxes DOES NOT pay any brokerage fees, import taxes, or duties and is not responsible for any import issues from your country's customs agency.  Before ordering please ensure you can import our boxes into your country without any customs issues and know that your home country might charge you import taxes / duties. Survival Boxes DOES NOT pay import taxes and is not responsible for any import issues or withholdings from your country's customs agency.  

UPS has a good tool for you to use before you place and order with us  https://www.ups.com/ga/CountryRegs?loc=en_US  . 

We are only able to ship to a select few of international countries at this time

If there are no custom's restrictions we will ship Internationally to: Australia, Austria, Belgium, Brazil, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Poland, Portugal, Russia, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, and the United Kingdom.

 

Will I get the same supplies and gear in every box?...or different stuff every month?

You will receive new and different survival supplies and survival gear items every month; with the exception of the water packets in the SURVIVAL BOX-ALPHA.  It is also true that you will receive the same type and variety of food multiple times throughout the life of a subscription because the emergency food companies only make so many varieties products.  Don't fret; we mix up the entrees, flavors, and meals (breakfast/lunch/dinner/desert) every month.


How are the products in the box selected?

We have U.S. Army veterans and avid outdoorsman on the Survival Boxes team.  We do a lot of research, monitor product reviews, and test gear ourselves when we have time.  Esteemed survivalists' reviews & recommendations, as well as, company brands with good product reputations in the survival and outdoor world are sought when selecting products that go into Survival Boxes. 

 

When should I expect my box?

Here is the short explanation:

The last day you can order (order cut-off date) to receive the current months box is the 4th Day of every month.  The current month's box will ship ASAP after the cut-off date during our monthly shipping window between the 4th and 9th of every month (excluding weekends and holidays). Your Survival Box should always be delivered before the 14th day of the month.  Subscriptions will automatically renew (be rebilled) on the 15th day of the month.  Your monthly subscription auto-renewal on the 15th is payment to receive the next box (which will ship between the 4th and 9th of the coming month).

Here is the long explanation: 

Due to large unknown numbers of new survival boxes subscriptions, every new Survival Box member will receive the same welcome/New Subscriber Survival Box as their first box. We order and keep thousands of items in stock to ensure that an eagerly awaiting new subscriber will receive their first Welcome/New Subscriber Survival Box when the next monthly box shipments go out.  Remember our order cut-off date is the end of the 4th day of the month. We begin shipping Survival Boxes on 4th day of the month (our shipping window is between the 4th-9th of the month). Our subscription renewal / rebilling date is on the 15th day of each month. 

We do not have contracts, but if you do not want to receive survival boxes anymore or want to skip a month; you will need to login and cancel your subscription or skip a month before the 15th day of the month.

Renewing members will get the current months box, which will be shipped sometime between the 4th-9th of the next month following their subscription renewal.  After our current Survival Boxes members renew on the 15th of each month, we know exactly how many current month boxes we need to prepare and ship in about 3 short weeks.  Renewing members will always get the current months box.  New members will always get the first month's Welcome/New Subscriber Survival Box.

Here is an example: You ordered on 8/4/17. You will receive your first Survival Box (welcome/new member box) sometime before 9/15/17. Your next box will ship after 10/4/15 and you will receive it before 10/15/17. This will be the current Survival Box for that month. Likewise, if you (a new subscriber) place your order anytime between the 4th and the 3rd of the current month’s Survival Box, you will still receive the welcome Survival Box as your first box.

 

Here is an overview of the Survival Boxes subscription schedule: 

MONTHLY SCHEDULE

1st - 4th Accepting New Subscription orders (11:59 PM on the 4th is the cut off date to receive current month's shipment)

4th - 7th Shipping Time! (All new subscriptions received and continuing renewed subscriptions ship.)

15th Subscription Renewal Day (Monthly subscriptions renew and are rebilled. Payment for your next box)

16th-3rd of next month Accepting New Subscription orders

*** 5th - 15th Cutoff Window *** (You will never be billed twice before receiving your first Survival Box. So don't worry, any new orders placed in the cutoff window will not be billed again on renewal day.)

So remember, when you order determines when you will receive your first Survival Box. We used to ship the welcome boxes out as soon as they were ordered, but then it creates an even bigger wait-time gap before you would receive your next box. It's a bummer to wait, but it is worth it to get those Survival Box shipments coming in on a steady monthly schedule.

 

Can I Skip the Welcome Box?
Unfortunately you cannot skip the welcome box. All new customers will receive the welcome box as their first box.  

Due to operational restrictions and inventory, we can’t ship you a current month’s box as your first box.  The good news is we usually have extra current month boxes in the shop/store available for purchase.  They are posted after every subscriber has received their current month’s box for that month. 


Can I purchase a subscription box as a gift?

Absolutely! You can send any of the Survival Boxes as a one-time single box gift that does not renew or keep paying for a gift subscription monthly until you decide to cancel it.  Just make sure the address of your recipients mailing address is correct.  It is the customer’s responsibility to enter their customer information and shipping information correctly during checking out. Please double-check your information account settings

Can I cancel my subscription?

We HATE contracts so there are no contracts with Survival Boxes!  You can cancel at any time, but we doubt you will and hope you will not.  We also offer a 100% money back satisfaction guarantee. If you receive your Survival Box and aren’t happy then simply send it back and we will refund your purchase amount (excluding shipping fees) no questions asked.  ***The refunded amount will exclude any shipping fees paid to receive or return the item.

Canceling or pausing your subscription is as easy as logging into your account and editing your subscription status to cancel or to skip your next renewal. Just remember to cancel or skip before the subscription renewal & rebilling date which is the 15th day of the month. If you cancel after your subscription is renewed you will receive one last box that you paid for at renewal.

If you have troubles canceling or skipping a month of your subscription yourself, just email us at customerservice@survivalboxes.com and we can do it for you at your request.

 

How do I cancel my monthly subscription?

 

Login to your account at www.survivalboxes.com .

In the “Your Subscription(s)” section find the “Cancel Subscription” button. Click the “Cancel Subscription” button. Then confirm on the next screen, by clicking “Cancel Me.”  Your subscription cancellation is completed. If you just want to just skip one month due to financial or other reasons, you can choose that option instead.  

 

To reactivate or change subscription products, the process it nearly the same! 

 

I’ve received my welcome box and I  just cancelled my subscription. When will I receive my last Survival Box?

If you cancel before the 15th, you will not receive another Survival Box in the next month’s shipment. If you cancel on or after the 15th, you will receive one more Survival Box in the following month’s shipment.

 

Can I get a refund?

Unfortunately because we purchase our products based on PAID subscribers, we cannot give refunds. You can cancel at any time, but if you cancel after the billing period (15th of the month), then you will receive one more Survival Box. Also, if you pay for a single subscription, and then decide to cancel before you have received your first shipment, you will still receive the one you paid for, but we will not ship anymore boxes after you receive your Welcome/New Subscriber box. 

 

 

---Why wasn’t my box delivered this month?

Check the tracking number emailed to you. If it says is has been delivered, double check your account settings and make sure the address you entered is correct.  It is the customer’s responsibility to enter their customer information and shipping information correctly during checking out. Please double-check your information account settings.

 

What do I do about a damaged item in my box?

It doesn’t happen often, but we do understand that it does sometimes.   The mail carriers decide to play a game of kickball with your Survival Box, and despite the secure packing, an item was damaged.  So as long as your damaged item is unused, with the original packaging, we will send a replacement or something of similar value.  We can only honor replacements requests received within a 15-day period of your receipt of your Survival Box. Some items may fall under a factory warranty, in which case, you may need to contact the original manufacturer. If you receive a damaged item ion your Survival Box, please send us an email to customerservice@survivalboxes.com . 

 

I have a product I would like have featured in a Survival Box.

I WANT TO SEE ______ IN A SURVIVAL BOX. If you have suggestions or a wish list of items you would like to see in Survival Boxes, please send us your ideas.   Send us an email to info@survivalboxes.com

 

I HAVE A PRODUCT THAT I WOULD LIKE TO FEATURE IN A SURVIVAL BOX.

If you have a great survival product and would like to have it featured in Survival Boxes, we would love to hear about it. Send us an email toinfo@survivalboxes.com

 

I still have questions....

Still have unanswered questions about Survival Boxes?

Go to our link “PAST BOXES” ane you can view video unboxings and see the contents of past boxes learn more info about the boxes.

And of course, you can always email us with any questions or concerns to info@survivalboxes.com .